Available In-Person or Online
Workplace conflict is inevitable - but the cost of leaving it unaddressed is not. This practical one-day course equips managers, leaders, and HR professionals with the skills to step in early, handle tension constructively, and resolve issues before they escalate into formal disputes or wider team disruption.
Through real-world scenarios, guided exercises, and proven conflict resolution techniques, you’ll learn how to de-escalate situations, communicate clearly under pressure, and address the root causes of conflict with confidence. The focus is entirely practical: giving you tools, language, and approaches you can apply immediately to protect performance, strengthen relationships, and keep work moving forward.
Turn workplace conflict into clear, confident action before it costs you time, trust, and performance.
Learn how to recognise and address issues before they escalate into lost time, damaged morale, or formal disputes.
Gain practical tools that help you act decisively instead of avoiding or delaying difficult situations.
Understand what’s really driving workplace tension so you can resolve issues properly, not temporarily.
Build the skills to calm emotionally charged situations and steer them toward productive outcomes.
Know exactly what to say and how to say it when conversations are difficult, sensitive, or high-stakes.
Apply structured approaches that help both sides move forward without damaging relationships.
Turn conflict into an opportunity to rebuild alignment, improve communication, and create stronger working relationships.
Everything you learn is practical, relevant, and designed to be applied the very next day — no theory, no fluff.
“We were introduced to very practical tools to help us manage conflict and gained valuable insight into dealing with difficult situations more effectively.
The expert facilitation also helped us develop as a team — and it was genuinely enjoyable.”
Jayne Wise
HR Director @ MindWise
1-Day CPD Accredited Course - £375 per person - Pay by card or invoice at checkout.
Public sector and charity discounts available — For further info on discounts contact us .
Team leaders, managers, and HR professionals who are dealing with conflict right now or managing teams where it keeps coming up. If there's a situation you're not sure how to handle without making it worse, this is the right starting point.
Not at all. This course works whether you're completely new to managing conflict or you've been dealing with it for years and want a proper framework behind your instincts.
For most people, yes — because this course is built entirely around practical tools you can use immediately, not broad theory. You'll leave knowing specifically what to do differently when conflict surfaces, not just that you should handle it better.
Yes. The course carries CPD accreditation, so it counts towards your professional development record.
Absolutely. This is one of our most popular programmes for in-house delivery — we can tailor it to your sector, your scenarios, and your team's specific challenges. Get in touch to talk through what that would look like.